Frequent question: Why do Filipinos go to the call center agency?

The call center industry is one of the fastest growing in the country. The Philippines is also considered a location of choice due to its less expensive operational and labor costs, and a constant stream of college-educated graduates entering the already mostly young workforce.

Why do Filipinos go to call center industry Brainly?

Answer Expert Verified



Filipinos go to call center (BPO) industry because of the following reasons: 1. … Unlike with other companies, BPO has numbers of vacancies which are always available. It is because BPO industries can easily established their business because investors are mostly from overseas.

Why do you want to apply as a call center agent?

Working in a call center gives you the opportunity to polish and strengthen your communication skills via communication with customers. Developing the ability to communicate in all types of scenarios, including angry and happy customers, makes you a highly valuable individual.

What does a call center agent Do Philippines?

A Call Center Agent answers all inbound and outbound calls in a professional, friendly and timely manner.

What makes the Philippines a better BPO?

The things that makes Philippines a better BPO market compared to the other nation is that the filipinos are good in communicating using English Language, they can solve the customer’s issue, Plus the company pay’s the agent in Peso not in dollars so the company saves big amount of money Because they don’t pay in …

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What are the advantages of the Filipino call centers compared to competitors?

Answer: It also has a high literacy rate of 97.5%. Perhaps the biggest advantage that Filipino call center agents have over their Indian counterparts is their ability to speak English with no discernible accent.

What is the top call center in the Philippines?

Top BPO Call Center Companies in the Philippines in terms of revenue

  • Accenture Inc. ( …
  • Convergys Philippines Services Corp. ( …
  • JPMorgan Chase Bank N.A–Philippine Global Service Center (P10.805 billion)
  • 24/7 Customer Philippines Inc. ( …
  • Telephilippines Inc. ( …
  • TeleTech Offshore Investments B.V. (P6.978 billion)

Which country has most call centers?

The Philippines is the Top Call Center Country in the World

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  • The Philippines is the Top Call Center Country in the World.

Which country has highest BPO?

India is still the number one country for business process outsourcing, followed by China and Malaysia, according to A.T. Kearney’s Global Services Location Index.

How do you answer a call center interview?

General Interview Questions

  1. Tell me about yourself. …
  2. Why did you leave your last job? …
  3. Why do you want to work for our company? …
  4. What are your strengths and weaknesses? …
  5. What questions do you have for us? …
  6. What’s your idea of a call center? …
  7. Why do you want to work in a call center?

What is your call center?

A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.

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